Training and Product Development Manager:
Duties:
- Assist with the Development implementation of the companies overall strategy
- Participate on a yearly basis in the companies planning and budgeting exercise
- Develop implement and review relevant training programmes for the Tour Guiding services offered by the company
- Recruit train and develop and supervise Tour guides to meet the standards of professionalism and excellency set by the company
- Assist the development, implementation and monitoring of the Company's Tour Guiding standards
- Formally appraise on a bi-annual basis the performance of tour Guides
- Coordinate and monitor on a daily basis the activities of Tour Guides
- Engage in continuous training and development for self through means offered by the company or other external professional bodies.
- Development and maintain the company's library to ensure a ready store of relevant research material on touring guiding services, attractions and other general tour guiding information.
- Develop and implement through market research and liaison with Marketing Manager new tour packages
- Customisation of Tours as requested by the companies local and overseas clients
- Assist in developing marketing sales and promotional information for the company
- Understand and interpret and communicate to Tour Guides information and curriculum requirements pertaining to all tours being offered
- Assist in marketing the companies tour products and services
- Report on a monthly basis to the board on Tour Guiding and Product Development activities
- From time-to-time perform role of Senior Tour Guide
- Carry out Training and Product Development work contracted to the company by other players in the industry
Reports: President
Title: Vice President
Position: Manager, Training and Product Development
Employment: Fulltime
Remuneration Method: Fixed Salary
Product Development Manager
Duties:
- To research, develop and document tours including tour concepts, tour names, tour structure and scripts, tour routes and destinations, other
- To assist in developing and documenting internal policy and procedural guidelines as it relates to the company’s products and services and day-to-day operations.
- To assist with marketing and selling the company’s products and services
- To assist with assigned Administrative tasks such as receiving clients, typing letters and other business correspondence, filing, answering telephone calls, etc.
- To assist with the day-to-day operations such as the administration of transactions and to provide accounting support
Operations Manager
Duties:
- Being fully conversant with all the products and services offered by the company
- Supervising the diarising of all tour bookings (confirmed or unconfirmed) and confirming all tour assignments
- Supervising the transportation function including maintenance Manager, Drivers, Buses (parking, custodianship of keys), etc
- Assisting with the daily assignment of all tour guides
- Carrying accounting function for the company and acting as liaison with the Group Financial Controller to ensure accurate and timely reporting
- Being familiar with tour routes to facilitate effective communication between Tour Guides and the company’s office
- Ensure through reporting and record keeping means that Tour Guides:
- Solicit and record the means of contact (cell/beeper) for of all drivers, guides and other key participants (for e.g. Teachers assisting in carrying out tour duties) especially if groups are split by transportation means.
- Prior to tour where specified meet with partcipants to introduce and outline in summary format the features and particulars of the tour
- Are on time for all tour assignments
- Make and record a head count of each participant prior to departure, beginning of the return leg and at each stop if necessary.
- Have available a list of emergency numbers for the route along which the tour is planned.
- Ensure driver (s) is properly informed of tour route
- Check to see that all equipment on bus is working properly before participants board transportation.
- File a written trip report at end of day for review by Training and Development Manager and record keeping
- Solicit and record feedback (including testimonials) on the tour from participants
- Ensure that any promised or requested follow-up information or activity is properly documented and delivered in good time
- Responsible for making and accurately capturing all the company’s payables and receivables.
- Supervising Operations Officer or Assistants carrying out accounting, cashiering, filing functions, etc.
- Assisting with the HRD function (Payroll, Leave, etc)
- Maintaining the Fixed Assets Register and ensuring the company's assets are adequately insured
- Supervising and recording the departure and return of all tours
Reports: President
Title: Manager
Position: Manager, Operations
Employment: Fulltime
Remuneration Method: Fixed Salary
Tour Guide Assistant
Duties:
- Provide on a contractual basis in a professional manner tour guiding services on behalf of the company to its local and overseas clientele
- Have relevant information on and be fully conversant with the particulars of Tours being offered by the company.
- Providing general assistance to the Senior Tour Guide and assist in carrying out certain Administrative tasks relevant to effectively carrying out tour guiding duties.
- Ensure that participants are kept in a relaxed, fun engaged mode
- Receive training and be able to give basic first aid in case of minor external injuries sustained by tour participants.
- Assist with the development and maintenance of the company’s library to ensure a ready store of relevant research material on touring guiding services, attractions, etc in Jamaica and other general tour guiding information.
- Assist with development and implementation of new tour packages
- Assist in developing marketing sales and promotional information for the company
- Engage in continuous training and development through means offered by the company or other external professional bodies.
Reports: Training and Product Development Manager
Position: Tour Guide Assistant
Tour Guide
Duties:
- Provide in a professional, interactive and interpretive manner tour guiding services on behalf of the company to its local and overseas clientele
- Research relevant information on and be fully conversant with the particulars of Tours being offered by the company. This includes researching and knowing:
- Tour routes of exact location of final destination
- Features and particulars of attractions pertaining to each tour
- Research, clarify, interpret and attain a full grasp of specific information and curriculum requirements pertaining to all tours being conducted
- Assist with developing, reviewing and marketing the companies tour products and services
- Perform certain Administrative tasks relevant to effectively carrying out tour guiding duties:
- Solicit and record the means of contact (cell/beeper) for of all drivers, guides and other key participants (for e.g. Teachers assisting in carrying out tour duties) especially if groups are split by transportation means.
- Prior to tour where specified meet with partcipants to introduce and outline in summary format the features and particulars of the tour
- Make and record a head count of each participant prior to departure, beginning of the return leg and at each stop if necessary.
- Have available a list of emergency numbers for the route along which the tour is planned.
- Ensure driver (s) is properly informed of tour route
- Check to see that all equipment on bus is working properly before participants board transportation.
- File a written trip report at end of day for review by Training and Development Manager and record keeping.
- During periods of commute, engage participant in interactive discussion and stimulate their enthusiasm using methods such as playing appropriate music, giving prizes in answer to questions relating to subject or Jamaica’s culture, etc.
- Plan Co-ordinate direct and monitor participant's activities at tractions sites and at scheduled or unscheduled stops.
- Solicit and record feedback (including testimonials) on the tour from participants
- Ensure that participants are kept in a relaxed, fun engaged mode
- Be gracious hosts on behalf of the company by thanking tour participants for their support and choice of service at departure and end of return leg.
- Ensure that any promised or requested follow-up information or activity is properly documented and delivered in good time
- Receive training and be able to give basic first aid in case of minor external injuries sustained by tour participants.
- Assist with the development and maintenance of the company's library to ensure a ready store of relevant research material on touring guiding services, attractions and other general tour guiding information.
- Assist with the recruiting training and development of other Tour Guides
- Assist with development and implementation of new tour packages
- Assist in developing marketing sales and promotional information for the company
- Engage in continuous training and development through means offered by the company or other external professional bodies.
Reports: Training and Product Development Manager
Title: Officer
Position: Senior Tour Guiding Officer
Employment: Fulltime
Remuneration Method: Fixed Salary